Employee Self-Service

Active Directory is the centerpiece of your organization's IT infrastructure. As additional applications seek to leverage your AD not only for authentication purposes but also as the primary source for information about your company's users, the accuracy of this information becomes increasingly important. How is your organization managing this information now? Chances are, most employees don't bother checking the accuracy of their contact information on a regular basis and even if they do, they don't know how to go about getting it changed. When a change is requested, it's likely entered into a ticketing system and eventually handled by a member of the helpdesk. Maintaining accurate location and contact information in Active Directory can be a full-time job which turns your valuable IT staff members into data entry clerks. Within a larger distributed environment, having a centralized location which employees can rely on to provide correct contact information is imperative. Tools4ever's new Employee Self Service Portal is an implementation of its' powerful AD management framework, User Management Resource Administrator (UMRA). The ESSP is a set of .asp pages which allow you to securely empower your end-users to manage their own contact information in Active Directory. The standard, out-of-the-box implementation of the portal allows end-users to edit basic contact attributes such as phone number and location information but it can easily be expanded to include virtually any attribute in AD. Furthermore, through the power of UMRA, additional functionality can be quickly added to the portal. Some common examples include scheduled email alerting which can be automatically sent to your users, shows them their contact information and directs them to the portal for changes. Other clients of ours prefer to utilize a workflow-based approval processes which require management approval prior to changes being committed to Active Directory. Tools4ever is focused on improving the account management functions of your organization and delivering intuitive solutions to create a streamlined end-user experience. For more information about the Employee Self Service Portal please visit us at www.tools4ever.com or contact me directly!